Technical Service_CH_EN

Technical Service – Always There When It Matters!

Our support team is exactly where our customers need it – directly on site, fast and reliable. 🚐💨
As service technicians, we are the experts for mains-connected water dispensers with in-depth expertise, experience, and a true passion for technology. 💧

Thanks to our nationwide service network across Switzerland, we’re always close by ensuring short travel distances and fast response times. And the best part: our vehicles are fully equipped with spare parts so we can fix issues right on site. 🔍

Regular service visits? Of course! This is how we make sure our high quality standards are consistently met.
We are the face of BRITA at our customers’ sites – technically skilled, solution-oriented, and always on the road with a smile. 😎🔧

Service technology

Our support is there where our customers need it. We service technicians stand for reliable, competent technical service and our specialist knowledge as well as our experience make us the experts for piped water dispensers. We focus on regional proximity and our nationwide service network ensures short distances and fast response times. We always carry spare parts on our vehicles to guarantee convenient and quick fault diagnosis and rectification on site. Through regular service work, we ensure that our high quality standards are maintained.

Workshop – Technology That Inspires!

In our in-house workshop, devices are repaired, tested, and optimized – all with a great deal of expertise!
Whether it’s troubleshooting, functional checks, or refurbishing used devices – no two days are the same. The technical questions from our colleagues challenge us time and again, and that’s exactly what we love! ⚙️

Sustainability? A major priority for us! 🌱 Proper disposal of our products is a key part of our work, because responsible use of resources at BRITA is more than just a promise.

And the best part: our workshop isn’t just a place for technology, but also for training and development. This is where knowledge is shared, skills are built, and growth happens together. 📚👨‍🔧👩‍🔧
In short: we are the technical heart of the company – smart, sustainable, and always ready for the next challenge!

Workshop

In our in-house workshop, we take care of repairs and technical overhauls of the water dispensers. This includes troubleshooting of defective devices, functional testing and reconditioning of used devices. In case of urgent or special assignments, we get into the vehicle and support our customers directly on site. In addition, our workshop is an important place for the training and further education of our colleagues.

Customer Service & Scheduling – The Voice & the Brain Behind the Service!

Whether it’s technical questions or malfunctions – we are the first point of contact for our customers when it comes to mains-connected water dispensers. 📞
What sets us apart? Our linguistic diversity! 🇩🇪🇫🇷🇮🇹🇬🇧 We communicate with ease in German, French, Italian, and English, ensuring our customers feel understood and well supported.

If an issue can’t be resolved directly over the phone, we quickly coordinate support from our service technicians – reliably and always with a smile.
As the scheduling team, we plan all assignments smartly and efficiently, keeping travel distances short. Our strong geographical knowledge and modern IT infrastructure help us do just that.

In short: we are the link between customers and technology – communicative, well organized, and always ready to rock the day!

Hotline and disposition

We act as the first point of contact for our customers and take care of all technical issues relating to piped water dispensers. Our linguistic fluency is what sets us apart, as we communicate in German, French, Italian and English. In the event of a malfunction, we ensure an immediate response and if we are unable to help the customer by telephone, we ensure that the fault is rectified by our competent service technicians. As dispatchers, we plan all service calls and ensure sophisticated daily scheduling as well as short travel times. We are supported in this by a modern IT infrastructure and our geographical knowledge.

 

Any questions? Then feel free to contact us at personalch@brita.net.

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