Customer Care Center_EN_Vivreau

Customer Solutions – Turning Requirements into Opportunities

At Customer Solutions, our customers' individual needs are at the heart of everything we do. Here, tailored proposals, customized solutions, and service concepts are developed to transform requirements into real business opportunities. We also provide professional support for tenders, supplier declarations, contract documentation, and customer-specific requests. 💡

Combining commercial expertise with a strong customer-focused mindset, the team works closely with Sales, Service, and external partners. Whether it is maintenance agreements, spare parts solutions, or highly customized requirements, we develop and implement solutions that deliver real value.

Customer Solutions means understanding our customers, thinking ahead, and building lasting relationships.

Order Management – Turning Orders into Customer Satisfaction

In Order Management, we ensure that every order becomes a seamless customer experience. 📋 Whether it is equipment orders, accessories, spare parts, or setting up new customers in our systems, this team lays the foundation for successful execution.

With a strong focus on quality and accuracy, the team ensures that all necessary information is complete, orders are processed correctly, and collaboration between Sales, Service, and Logistics runs smoothly. 🔄

Here, organizational talent, attention to detail, and teamwork come together to turn every order into a successful project. 💪

After Sales Management – Reliability That Lasts

After Sales Management brings together a wide range of commercial processes. 📈 The team is responsible for invoicing, contract administration, master data maintenance, and the reliable billing of service activities.

With a strong commitment to quality and attention to detail, the team ensures transparent documentation, professional contract management, and accurate tracking of all changes. Working closely with Service, Customer Care, and Finance, we ensure smooth and reliable operations. ✨

In short, we create clarity where complexity exists and make reliability tangible in everyday business. 🤝

Supply Chain Management – Planning for Reliable Availability

In Supply Chain Management, we create the foundation for the continuous availability of equipment, accessories, and spare parts. 📦 Through procurement, supplier management, forecasting, and inventory planning, we ensure that our processes remain efficient and dependable.

With a clear focus on demand, availability, and supply chain performance, the team works closely with Customer Care, Service, and Logistics. This ensures that both customers and colleagues always have access to the products they need. 📈

By doing so, we enable smooth operations, reliable availability, and strong collaboration across the entire supply chain.

Logistics – More Than Moving Goods

We do more than deliver, we keep things moving! 🔄 Logistics is the driving force behind our daily operations. Our team ensures that equipment, spare parts, and accessories arrive safely and on time, whether for customers, partners, or service teams.

But our warehouse is much more than a distribution hub. We design efficient processes, coordinate material flows, and continuously optimize shipping operations. Supported by modern IT systems, automated workflows, and an experienced team, we remain flexible and responsive in a dynamic environment. 💪

Through close collaboration with other departments, potential bottlenecks are identified early and effective solutions are implemented quickly.

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Key Account Manager Amazon (m/f/d)
Key Account Manager Amazon (m/f/d) Taunusstein, DE, 65232 E-Commerce 0.00 mi
Taunusstein, DE, 65232 E-Commerce
Amazon Business Performance Analyst (m/f/d) | 2-Year Fixed-Term Contract
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