Service_EN_Vivreau

Service – Where Technical Expertise Meets Customer Care

Our service technicians are true problem‑solvers on site. 🛠️ They install, maintain, repair, and advise – ensuring reliable drinking water systems and outstanding service experiences.

Equipped with modern tools, digital documentation, and up‑to‑date technical know‑how, they are fully prepared for every situation. Often, they’re the heroes of the day when something stops working for a customer.

Beyond technical skills, one thing truly matters: being human. Having an open ear, showing understanding, communicating clearly, and giving customers the reassurance that help is there when it’s needed most.

Our service teams are brand ambassadors who shape customer experiences – and sometimes even save the day. 🤝

Technical Hotline & Dispatch – Where Organization Meets Technology

The Technical Hotline and Dispatch team form the coordinating heart of our technical service operations – and are the first point of contact for customers as well as our field service teams. This is where technical questions are answered, issues are analyzed, service calls are planned, technicians are dispatched, and all cases are documented.

The team ensures that disruptions are resolved quickly, professionally, and with a strong customer focus. The key is consolidating all relevant information, intelligently managing service assignments, and ensuring that field technicians are always optimally prepared.

The motto: clear processes, transparent communication, and fast solutions for maximum customer satisfaction. 🚀

Technical Competence Center – The Innovation Engine of Technology

The Technical Competence Center (TCC) equips our service teams for every technical challenge – always with a strong focus on the future. 💡

This is where technical expertise is consolidated, enhanced, and actively shared. 🧑‍🔧 The team develops training concepts, ensures quality standards, and performs repairs in the workshop. Working closely with both internal and field service teams, they optimize processes and deliver hands‑on knowledge transfer.

The TCC collaborates hand in hand with Service, Field Operations, Product Management, and Development to continuously improve technical workflows. Through testing, error analysis, optimization, and targeted training, the competence center ensures that our service always operates at top level.

The TCC is where innovation, quality, and technical expertise come together – enabling a service that sets new standards. 🚀
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Technical Trainer & Service Quality Specialist (m/w/d)
Technical Trainer & Service Quality Specialist (m/w/d) Regensburg, DE, 93049 Service 0.00 mi
Regensburg, DE, 93049 Service
Servicetechniker im Außendienst für leitungsgebundene Wasserspender (m/w/d) Nord
Servicetechniker im Außendienst für leitungsgebundene Wasserspender (m/w/d) Nord Regensburg, DE, 93049 Service 0.00 mi
Regensburg, DE, 93049 Service
Servicetechniker im Außendienst für leitungsgebundene Wasserspender (m/w/d) Süd
Servicetechniker im Außendienst für leitungsgebundene Wasserspender (m/w/d) Süd Regensburg, DE, 93049 Service 0.00 mi
Regensburg, DE, 93049 Service